Support

Open the iOS Settings app → tap your name at the top → Subscriptions → WinkPilot → Cancel Subscription. Cancel at least 24 hours before the period ends, or the next one is charged. You keep access until the end of the period you already paid for.

No, as long as you cancelled before the trial ended. Access continues to the end of the trial.

Refunds for App Store purchases are handled by Apple, not by us — we have no ability to issue or reverse one. Go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. If you also want to tell us what went wrong, please do; it is how the app gets fixed.

Open Settings inside the app and tap Restore Purchases. If it still does not resolve, write to us and say which plan you bought and roughly when.

Prices are set per country and shown by the App Store in your own currency before you confirm.

Five AI replies per device, granted once. They are not a monthly allowance.

That is by design. The grant is tied to the device through Apple's DeviceCheck, so reinstalling does not produce a second one.

While you still have free credits, nothing is locked: they cover the whole app — replies, openers, continuing a conversation, switching tone, custom goals and the AI report. The subscription starts where the credits end.

That happens on a device where Apple's App Attest or DeviceCheck is not available — a simulator, for example. On a normal iPhone, it usually means a network problem during setup; open the app again later and it retries by itself.

No account, so: nothing that identifies you. Your conversations and screenshots live on your phone. Our servers hold counters — how many generations, on which day, what they cost — keyed to an Apple transaction identifier or a device key, never to a name or an email.

Delete a chat in the app and its messages and screenshots go with it. Delete the app and the rest goes too. For anything on our side, write to support@winkpilot.app; we will need the identifier that our records are keyed to, because there is no account to look you up by. The full picture, including the one thing that cannot be deleted, is in the privacy policy.

Open Settings in the app and turn off Allow AI Analysis. Nothing is sent after that, and generating replies stops working until you turn it back on. Chats already on your phone stay where they are.

To OpenAI, to generate the reply, where they may be held for up to 30 days before deletion. Never to a database of ours.

The model declined that particular image. Crop it to the part of the conversation you care about, or upload a different screenshot.

The language of the replies follows the setting in the app, not the screenshot. Check Settings → Language.

Open the chat and tap Run. A report is generated on request, not automatically.

They need notification permission. Check iOS Settings → Notifications → WinkPilot, and the toggle in the app's own Settings.

That is a technical ceiling against automated abuse — a stolen token or a script hammering the service. It sits far above anything a person can reach by using the app normally, so if you saw it, something is wrong on our side or on yours: tell us what you were doing and we will look.